Inviting your Athletes

Getting your athletes into the Relay Athletic system is the initial step before they can start executing your programs. This section shows you how to invite athletes, customize their onboarding experience, and bring other coaches into your organization. You’ll learn how the invite flow works, how to customize your welcome emails, and how to set up a shared workspace for your coaching staff. By the end of it, your entire team will be connected, set up, and ready to train.

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How the onboarding flow works

Understanding the athlete’s perspective is key to a smooth onboarding process. Relay uses a secure, code-based invitation system to ensure the right athletes get access to the right programming. The athlete experience: Understanding this flow helps you communicate clearly with your athletes if they have any questions during setup.

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Manage your invites

Whether you are bringing on a single new client or a roster of 50 players, the invitation process is the same.

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Invite athletes via email

The primary way to add users to your organization is by sending direct email invitations. How to invite:

1. Click the Invite button.
2. Enter the email address(es) of the athletes you want to onboard.
3. Click Send.
4. The system will automatically generate a unique invite code for each email and send out the onboarding instructions.

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Customize the invite email

You want your athletes’ first interaction with the app to feel like an extension of your own program. You can easily tailor the automated welcome email to match your team’s voice. How to customize:

1. Navigate to your Branding settings in the sidebar.
2. Locate the Invite Email or Customization section.
3. Update the subject line, greeting, and custom message to reflect your team culture or facility’s brand.
4. Click Save. All future email invites will now use your custom branded template, while still automatically including the app download links and their unique invite code.

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Invite coaches to your workspace

You can use the exact same invitation system to add assistant coaches or co-trainers to your organization. How coaching permissions work:

• When you invite a user as a Coach instead of an Athlete, they join your administrative workspace.
• Shared Resources: Coaches within the same organization share a single, unified Exercise Library.
• Shared Roster: Coaches can view, tag, and assign programs to the shared pool of athletes within your organization.
• This ensures your entire coaching staff is working from the same playbook and using the same standard movement standards.